Please read thoroughly to understand our shipping policies. Please understand that during the extremely busy time frame of November through December, ground shipments could possibly be delayed.
GENERAL SHIPPING INFORMATION:
Most packages are shipped from our Roswell, NM warehouse, where they are processed and ship within two business days of the order being placed. Business days are Monday through Friday with a shipping cutoff time of 2pm CST, and exclude all federal U.S. holidays. Delivery time may be delayed based on: how the product is shipped, if the product is back-ordered, if the order is placed during the holiday season (November-December), or extreme weather conditions.
We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed barring any uncontrollable acts of God.
We ship via UPS, USPS and FedEx.
We offer FREE VALUE SHIPPING on all Christmas by Krebs orders to the lower 48 states (no PO boxes).
APO OR FPO ADDRESSES:
Unfortunately, we cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.
SHIPPING TIME FRAME:
Ground packages will be processed and shipped approximately two business days after payment is received.
Express packages are processed and shipped one business day after payment is received. Express packages may ship via air or ground service and are rushed to the front of our shipping lines.
Approximate Transit Times:
Calculated after an order is processed, and package leaves our Roswell, NM warehouse. Shipping times may vary.
FREE VALUE SHIPPING
Postal Mail or Ground delivery to the lower 48 states:
2-7 business days
REQUESTS TO ALTER DELIVERIES:
Christmas by Krebs cannot change shipping addresses, schedule a delivery time, give delivery instructions, or hold for a different delivery date for any package shipped.
Packages Returned to Sender:
Refused packages or packages that fail to deliver will not be re-shipped. Customers must contact Christmas by Krebs to be advised of additional shipping charges. This must occur within 10 business days of order placement.
Phone: 1-800-CHRISTMAS (1-800-247-4786) and we'll get back to you within 24 hours.
Customer Service Hours
Monday - Friday: 7:30 AM - 4:30 PM CST